and on the billing aspect, that’s a lot more horrendous! Purchased a different mobile phone as my agreement was up for renewal online was designed to get $one hundred credit score never showed up despatched the mobile phone through mail the best way they explained to me to copyright Put up and bought it. I received a textual content concept expressing they been given it and my credit rating will likely be on my Invoice, but however my Monthly bill arrived and they continue to demand me for it. When I identified as. They'd the audacity to say that the mobile phone wasn’t the telephone they were being anticipating?! What other cellular phone could it have been? It absolutely was their telephone they despatched me two a long time ago?! Along with the carry it back again system?! They informed me they'd consider it and e-mail me again never ever obtained an e-mail. They named me back and we’re trying to say it had been a technical difficulty with my cellular phone the same agent that is speculated to have looked after me?
People brokers working versus Telus Gains, instead of holding the aged loyal customers they make them go away to search for other provider
@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time and so they hanged up on me, saying which i have to get in touch with throughout "standard Business hours". Is this for real?
00 much more a month. Though my agreement claims promo value is for 2 many years my Monthly bill states it is actually one particular yr. Just after expending an afternoon now seeking to get aid, after the 3rd person I spoke they claimed they will consider it and phone me again. I didn't receive a call again with responses. This is completely unacceptable. I regret signing up with Telus and will inform Anyone I know to in no way join with them. Away from curiosity I termed Shaw and quickly experienced the call answered and the individual I spoke with was distinct and articulate. Feeling trapped in the contract and with the mercy of a large procedure that has no assist for its customers.
I still left Rogers to come to Telus since I considered within the assure of higher service and reasonable cure, but this practical experience has actually been everything but.
I am requesting a transparent breakdown of my deal, such as all relevant reductions, and a fair resolution to the issues I’ve seasoned. Moreover, I question that somebody review the call recordings to be familiar with the weak therapy I acquired from several brokers.
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once the agent critique my account he mentioned I can not provide you with a deal or credits like you have now with the exiting account, so i just gave up and hangup the mobile phone.
Resolved discussions will probably be shut and saved for 90 days, and can be accessed inside the Information Centre inside the My TELUS app.
so i called the customer server (Jane) to Telus customer service unravel the issue immediately after describing the specific situation and what It truly is come about, The agent just side together with her lover and she or he lied in regards to the credits and savings they removed from my account as being a loyal customer with Telus and she reported the credits expired and not obtainable, she Consider i'm stupid, If your price cut has expired i must begin to see the expiration day on my Invoice like i see on home service Invoice.
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The several hours they've are certainly not Performing well with my do the job and caring for an elderly member of the family busy agenda. I also chatted Nevertheless they told me I should get in touch with in.
Take note: if The subject is just not still included by TELUS Skilled Messaging, you'll be offered which has a callback choice.
Looks like all we can easily do now's air our grievances on a public forum while in the hopes of somebody ready of authority can in fact do a little something over it.
I’ve hardly ever made use of such a service right before, but it absolutely was uncomplicated and very valuable. I spotted that my challenge was going to wipe out my complete holiday, and also you basically saved me.